REFUND POLICY

We offer store credit for eligible returns.

RETURNS

You have 15 days from the date of delivery to request a return.

To be accepted, items must be returned in their original condition:

• unworn, unwashed, and undamaged

• free of perfume, deodorant, or stains

• hygienic liner intact

• returned with original packaging

• accompanied by proof of purchase


Items marked as final sale are not eligible for return.

Returns that do not meet these conditions will be sent back.


REFUNDS

Approved returns will be refunded to the original payment method used at checkout.

Refunds are issued for the full value of the returned item once it has been received and inspected.

Please allow 5 to 10 business days for the refund to appear in your account after it has been processed, depending on your payment provider.

Original shipping fees, duties, taxes, and import fees are non refundable.

RETURN SHIPPING

Return shipping is covered for orders within Canada. A prepaid return label will be provided once your return is approved.

For all other regions, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping method, as Besson is not responsible for return packages lost in transit.


HOW TO START A RETURN

To request a return, contact us at info@bessonbarcelona.com with your name and order number.

Items sent back without prior approval will not be accepted.